The Dining Operations Director is a leadership role to support the mission of Franciscan Ministries. This role will be responsible for providing leadership, guidance, support, and supplementing a communities Director of Dining Services (DDS) or department leadership role if the position is vacant. The position is responsible for the overseeing the overall operation of a communities dining service department and meeting or exceeding its hospitality and service standards.

Dining Operations Director may periodically be assigned to lead ministry initiatives at the home office or at a local ministry. The Dining Operations Director position does require 50%-75% travel.

I.            Specific Task/Duties

1. Oversees and manages day to day operations of a ministries dining service department during the absence of a dining service director or dining management position to provide the highest quality of customer service for our residents.
2. Responsible for leading the interview process and candidate evaluation for any open ministry dining management position in collaboration with the ministries Executive Director and HR Manager.
3. Oversee and provide appropriate department onboarding and training for newly hired dining service management positions.
4. Responsible for evaluating communities culinary and service operations to ensure that each part is functioning to ministry standards. Proactively support dining service management associates in solving problems with dining room service, room delivery, food quality, or resident complaints.
5. Provide leadership, training, and influence to ensure optimal performance to enable department leaders and dietary associates to achieve desired outcomes and goals.
6. With guidance from the associate vice president of Dining Services, identify and develop ministry specific strategic short- and long-term goals with an action plan in order advance a ministry dining service program.
7. Responsible for communicating effectively with all home office leadership and ministry leadership.
8. Serves as a liaison between senior leadership and community leadership to ensure ministry alignment.
9. Promotes a culture of Living Joyfully for both residents and associates to ensure engagement and positive morale within the community.
10. Assists associate vice president of dining with monthly review of department-specific P&L statements and assists with monthly dining operations reviews for communities not meeting ministry goals.
11. Understands and demonstrates operating efficiencies and expense control. Assist the associate vice president of dining with ensuring each ministry is hitting their budgeted department goals for food, supplies, labor, and revenue.  
12. Participates in state association and regulatory agencies.

13. Adhere and follow all company policies and procedures. Ensure ministry policies and procedure compliance are in accordance with federal, state, and local laws/regulations.
14. Maintain a sanitary work environment and conform to all local codes and policies regarding proper storage, handling and serving of food.
15. Attend all required department/ministry meetings, in services, or trainings.
16. Preform other duties as assigned by the Associate Vice President of Dining Services.

II.      Mission/Values

1. Supports, upholds, and maintains the Mission and Philosophy of the Franciscan Sisters of Chicago and promotes it positively in all business interactions within and outside the facility. Demonstrates loyalty and pride in the community, its associates, and departments.
2. Respects and safeguards the confidentiality of information regarding residents/clients, co-workers, and the community.
3. Projects a professional and caring demeanor in interactions with residents/clients, family members, visitors, and co-workers.
4. Accounts for maintaining a clean, neat, and orderly environment. Uses equipment, supplies, and other materials with a focused effort to reduce waste.
5. Demonstrates an attitude of teamwork when interacting with other associates within the facility. As such, consistently shows respect for self and others in a manner (body language, dress), word (spoken language), and action (behavior).
6. Accounts for job responsibilities by initiating prompt and appropriate action/follow-up to problems. Ensures appropriate resolution.
7. Anticipates residents/clients and co-workers’ needs in a pro-active fashion, seeking to meet those needs even before a formal request is made.
8. Welcomes suggestions and new ideas as an opportunity to learn, grow and improve services.

IV.  Position Requirements

V.         Essential Functions (Refer to Position Description Guidelines)

1. General Working Conditions

• Works in the office.
• Sits, stands, lifts, bends, and moves intermittently during working hours.
• Communicates with staff in the facility, vendors, and community.
• Good administrative proficiency and customer service.
• Outstanding organizational skills.
• Ability to travel to assigned communities on a regular basis.

2. Physical Demands of the Position

• Must be able to move intermittently throughout the workday.
• Must be able to lift 50 lbs.

3. Mental Acuity Requirements of the Job

• Must be able to cope with the mental, emotional, and physical stress of the position.
• Must be in general good health and demonstrate emotional stability.
• Excellent oral and written communication skills.
• Computer literacy (i.e., Excel, Access, Word, Internet, and PowerPoint).
• Knowledge of Computer Programs Dual platform on Mac/PC – Adobe suites, Microsoft Word

4. Sensory Requirement of this Position

• Must have patience, tact, and a cheerful disposition and enthusiasm.
• Must function independently, have flexibility, personal integrity, and work effectively with residents, personnel, and support agencies.
• Close vision for using a computer.
• Distance vision for driving and meeting and greet people.
• Color vision to distinguish colors in preparing marketing materials.
• Ability to communicate (orally and in writing) when dealing with associates, vendors, and company contacts.
• Ability to receive oral communication from associates, vendors, potential residents, and company contacts.

5. Technical/Motor Skill Requirements of the Job
   • Must be able to seek new methods and principles and be willing to incorporate them into existing practices.
   • Office machines, including copier, fax, calculator.
   • Mac/PC equipment and software.
   • Office supplies, including pens, staplers, pencils, paper, etc.