Position Summary
St. Jude House is seeking a mission-driven, trauma-informed professional to join our team as a Case Manager. This role provides survivor-centered advocacy and comprehensive case management services to individuals and families impacted by domestic violence. Serving both our residential shelter participants and community-based survivors, the Case Manager partners with individuals to assess strengths, enhance safety, establish personal goals, and access critical community resources. You will play a vital role in supporting survivors as they build paths toward housing, economic, emotional, and personal stability.
Why Work With Us? The 4-Day Workweek
We value the health, resilience, and well-being of our staff who do this critical crisis work. This position features a 4-day workweek structure. While the role does require one evening and one weekend shift each week, you 3 designated days off each week to rest, recharge, and maintain work-life balance.
Specific Tasks and Duties
Direct Survivor Services
- Advocacy & Support: Provide trauma-informed, survivor-centered advocacy, crisis intervention, and emotional support to residential and community-based participants and their children.
- Case Planning: Conduct comprehensive strengths-based assessments to identify survivor needs, barriers, and resources. Cooperatively develop, review, and update individualized service plans.
- Resource Navigation: Help survivors access healthcare, mental health services, legal aid, public benefits, employment, education, transportation, and childcare services.
- Stability Coaching: Coordinate referrals, facilitate connections to partner agencies, and assist survivors with life skills development, financial literacy, and budgeting.
- Group Facilitation: Facilitate support groups, educational workshops, and other survivor-centered programming.
Documentation and Data Management
- Case Records: Maintain accurate, timely, and complete electronic case documentation in compliance with funding guidelines and agency requirements.
- Grant Reporting: Collect necessary outcome and performance data to support grant reporting and continuous program evaluation.
- Confidentiality: Protect and strictly maintain the confidentiality of all client, organizational, and agency information.
Collaboration & Operations
- Community Relations: Develop and maintain effective working relationships with local housing agencies, schools, law enforcement, and health providers.
- Shelter Environment: Support a safe, welcoming, and trauma-informed communal environment, helping residential participants navigate community living guidelines.
- Team Participation: Participate in staff meetings, multidisciplinary case reviews, specialized trainings, and supervision sessions.
Position Requirements
- Education: Bachelor’s degree required in Social Work, Psychology, Criminal Justice, Human Services, or a closely related field.
- Experience: Minimum of one (1) year of experience in case management, victim services, housing assistance, or behavioral health required. Direct experience working with survivors of domestic violence is highly preferred.
- Licenses: Must possess a valid driver’s license and an insurable driving record.
- Background Clearance: Successful completion of all mandated agency background checks.